We offers a 30 Day Satisfaction Guarantee. If, for any reason, you are not completely satisfied with your purchase, we will gladly accept your return for an exchange or refund within 30 days of your delivery date if the following conditions are met:
1. Returned items must be completely new in saleable condition.
We WILL NOT accept returns and/or exchanges if there is evidence that the dunks shoes have been worn outdoors. www.dunkssb.net reserves the right to refuse any return and/or exchange that does not meet the conditions stated herein.
2. A return authorization number must accompany all returns and exchanges.
To return a product, you must contact Customer Service for a return authorization number. If a return authorization number is not obtained prior to returning the package, the return may not be accepted. during normal business hours of 8 am - 4 pm Pacific to obtain a return authorization number. Return authorization numbers will not be provided by email.
Return for Exchange
Ordering your exchange item will better ensure availability. We will refund your purchase price once we receive your return. If you choose not to order, you still must call to obtain a return authorization number. Once you have obtained this authorization, please complete the form by following the instructions located at the bottom of your receipt.
- Return Shipping Charges: Customer will be responsible for the any charge to ship the item back to us. If you believe an error was made in your order, please contact Customer Service.
- Items returned for exchange: If the desired item is out of stock, the return will be treated as a return for refund. reebokjereysales.com will issue a refund less the cost of the original free shipping or six dollars, and we will notify you by email about your refund.
- Worn items: Used or worn items will not be accepted without a defective item return authorization. Please call if you believe your item to be defective. All returns and exchanges must be new and completely unworn.
Return For Refund
Please allow 14 business days for us to receive and process your returned merchandise. Please allow as much as two billing cycles for the credit to appear on your credit card statement.
We recommend using an insured parcel service such as UPS or UPS for all returns. You may use the tracking number they provide to track the status of your return.
